Refund policy

Refund Policy

We don't accept returns — but we do stand behind our product 100%.

Every order is covered by our 30-Day Money-Back Guarantee.

(Pro tip: it works best when you actually follow the directions on the pouch.)

30-Day Money-Back Guarantee
If you're not satisfied with your purchase for any reason, contact us at info@undogummies.com within 30 days of receiving your order and we'll issue a full refund to your original payment method. No need to ship anything back — keep the product, no questions asked.

To request a refund, just include your order number and the email address used at checkout.

Damages and Issues
Please inspect your order upon reception and contact us immediately at info@undogummies.com if your item arrives defective, damaged, or if you received the wrong item. We'll make it right with a replacement or refund.

Refund Processing
Once your refund request is approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since your refund was approved, contact us at info@undogummies.com.

Exclusions
Gift cards are not eligible for refunds.